Cancellations and Refunds Policy

You have the right to cancel a remittance transfer within thirty (30) minutes of payment and obtain arefund of all funds paid to us, including any fees if:

• Your request enables usto identify you and your address or telephone number and the particular transfer; and
• The transferred funds have not been picked up by your designated recipient or deposited into a bank account of your designated recipient.

In order to cancelyour transaction, you must contact us at:

Call Us: (718) 208-1880
E-mail us: otm@sikatransfer.com
Or directly through the Sikacash App.

We will make every effort not to debit your Payment Instrument after we have received your request for cancellation. However, in some cases, we may have initiated an irreversible request for funds from your financial institution prior to receiving yourrequest for cancellation. In such cases, your Payment Instrument may be debited even if you have cancelled your Transaction but we will refund your money usually within five (5) to ten (10) Business Days of your request as long as the funds have not already been picked up by your designated recipient or deposited into a bank account of your designated recipient. Refunds will be credited to the same Payment Instrument used to pay for the Transaction. Should a refund be delayed for any reason, Sikacash will notify the respective User.